Last updated August 7, 2026
Cartsy Support
Help with account access, shared posts, searches, retailer links, and available Cartsy order features.
Email support
Tell us what happened and include the email on your Cartsy account. Do not email passwords, sign-in links, full card numbers, or other sensitive credentials.
hello@cartsy.comQuick help
- Can't sign in: Retry the same Apple or Google account you originally used and confirm your device has a working connection.
- A shared post did not appear: Share it to Cartsy again. Some private, expired, or platform-restricted posts cannot be retrieved.
- A retailer page changed: The retailer controls its own price, stock, checkout, fulfillment, and returns. Confirm current details on its page.
- A Cartsy-managed order needs attention: If managed checkout is available in your build, open Account → Orders, select the order, and include its order number when you email us.
Account and privacy requests
In the iOS app, open Account and choose Delete account. See the Privacy Policy for what this action removes and what can be retained.
If you cannot access the app, or want to request access, correction, or deletion of specific information, email us from the address associated with the account at hello@cartsy.com.
Policies
Read our Privacy Policy and Terms of Service.